Complaint Form

Customer complaints are part of the business life of any corporate entity. As an investment service organisation, customer service and customer satisfaction are of prime concern to Axiory. Our policy aims at minimising instances of customer dissatisfaction through proper service delivery to ensure prompt redressal.
 

Axiory’s policy on complaints redressal follows the undernoted principles:

• Fair treatment of clients

• Complaints raised by clients are dealt with courtesy and on time

• Clients are fully informed of avenues to escalate their complaints and their rights to alternate remedy if they are not fully satisfied with Axiory’s response to their complaints

• Axiory will treat all complaints efficiently and fairly

• Axiory will work in good faith and without prejudice to the interests of its clients

How to File a Complaint:

In the event that you encounter any issues with the service provided to you by Axiory, we encourage you to reach out to our Support Team promptly. You can contact us to address any concerns you may have.

Should you find that your concerns have not been resolved to your satisfaction by our Support Team, or if you prefer to submit a formal complaint directly, you can do so by filling out our Online Complaint Form below. Your complaint will undergo an impartial review to assess our compliance with regulatory obligations and contractual commitments. We aim to promptly acknowledge receipt of your complaint and provide you with a comprehensive written response within 14 days of receiving your complaint.

Please review Axiory’s Client Agreement for more information on our complaints handling process.