Frequently Asked Questions

Glossary

How can I prevent my account from becoming dormant?

To prevent your account from becoming dormant, ensure you maintain trading activity on your preferred trading platform (MT4, MT5, or cTrader). Regularly logging in to your MyAxiory client zone and making deposits, withdrawals, or placing trades will keep your account active.

How will this affect my trading accounts?

With this change, the maximum leverage available to you may increase or decrease depending on the total equity across all your accounts (including credit / excluding Wallet and Alpha accounts). If you have multiple accounts, each account's leverage will automatically adjust to ensure compliance with the new aggregate equity-based limits.

What is changing regarding maximum leverage settings?

Previously, the maximum leverage was determined individually for each trading account based on its usable total equity. Moving forward, the maximum leverage will be calculated based on the total equity across all your live accounts combined, including credit but excluding Wallet and Alpha accounts. You can find the specific changes in the maximum total equity and maximum leverage settings in the provided table.

MAX Account	Nano/Standard/Tera Account	Maximum allowed equity with credit (USD/EUR trading accounts)
1:2000	1:1000	0 – 500 USD/EUR
1:2000	1:1000	501 – 2,000 USD/EUR
1:1000	1:1000	2,001 – 3,333 USD/EUR
1:800	1:800	3,334 – 4,666 USD/EUR
1:600	1:600	4,667 – 10,000 USD/EUR
1:500	1:500	10,001 – 50,000 USD/EUR
1:400	1:400	50,001 – 100,000 USD/EUR
1:300	1:300	100,001 – 200,000 USD/EUR
1:200	1:200	200,001 – 300,000 USD/EUR
1:100	1:100	300,001 – 500,000 USD/EUR
1:50	1:50	> 500,001 USD/EUR

What if I no longer wish to trade with Axiory?

If you no longer wish to trade with Axiory, please inform our support team by email at support@axiory.com. They will assist you in withdrawing any remaining funds from your account and guide you through the necessary steps to close your account.

What should I do if I trade with multiple accounts or high leverage?

If you trade across multiple accounts or maintain high leverage positions, we recommend reviewing the effective margin of each trading account. You may need to adjust your leverage settings accordingly through MyAxiory to align with the new maximum leverage based on total equity.

What should I do if I want to reactivate my dormant account?

To reactivate your dormant account, you can place a trade if you have any remaining balance, alternatively, you may log in to your MyAxiory client zone and make a deposit or a withdrawal request. Our support team is always available to help guide you through the process.

Are there any fees associated with a dormant account?

Yes, a fixed fee of 5 USD/month will be charged for dormant accounts with a remaining balance. This fee will be applied every month until you reactivate your account or your balance reaches zero. If applicable, conversion rates will also be considered when charging the monthly fee.

What happens if my account is deactivated due to dormancy?

If your account is deactivated due to dormancy, you will need to submit a reactivation request through your MyAxiory client zone. Our team will review your request and may require additional information, such as updated KYC documents or answers to our investment questionnaire. Once your request is approved, you will become an Axiory client again, and your new trading account will be opened.

How long can my account remain inactive before it is considered dormant?

An account is considered dormant if there has been no trading activity, deposits or withdrawals for over 12 months. At this point, you will begin receiving newsletters encouraging you to activate or reactivate your account to avoid deactivation.

What is the Axiory dormant program?

The Axiory dormant account program is designed to manage inactive accounts and inform clients about their inactivity status. Inactive clients receive a series of newsletters reminding them to activate or reactivate their accounts within a specific timeframe to prevent account deactivation.

What is the minimum withdrawal amount?

The minimum withdrawal amount at Axiory is 10 USD with the exception of Wire/Bank Transfers where the minimum withdrawal amount is 100 USD.

I requested a withdrawal, when will I receive the funds?

Depending on the payment options you have chosen, most withdrawals are processed within 1 business (however, very often it only takes a few hours). Card and wire withdrawals can take up to 3-10 business days.

What is the minimum deposit amount?

The minimum deposit is 10 USD. If you're using a Bank Wire Transfer the minimum deposit is 100 USD.

What is stop out?

Stop out comes into play when the margin level of your account falls below 20%. Stop out is a process that aims to decrease the margin of your account by closing positions. Which positions are closed depends on the trading platforms’ server and how it’s been programmed to work. Stop out behaves differently in trading platforms, and for sure, it works differently in MT4 and cTrader. You can find more information on stop out here: Negative Balance Protection

Is Axiory a regulated broker?

Yes, Axiory Global is regulated by the Financial Services Commission of Belize (FSC), under License No. 000122/8.

Tradit Ltd is regulated and authorised by and under the strict supervision of the FSC, license No. GB21026376.

What account types do you offer?

At the moment we offer 5 account types: NANO, STANDARD, MAX, TERA and ALPHA.

You can see the differences between these accounts on our website here axiory.com/trading-accounts/compare

What are your payment options?

We’re constantly updating the available payment options for our clients. You can review the list of currently available options here: axiory.com/trading-conditions/funding-methods.

How are my funds protected?

We keep your funds protected by following our three main pillars.

Negative Balance Protection
With negative balance protection, you never have to worry about your account going negative or losing more money than you initially invested. In case of a significant price movement that leads to a negative balance, we reset your balance to zero and cover your additional losses.

Segregation of Funds
Our clients’ deposits are strictly segregated from the company’s funds. They are kept completely separate from operational funds to ensure that they are protected at all times.

Member of the Financial Commission
Axiory Global Ltd holds a Category A membership with the Financial Commission, an independent organization specializing in the resolution of disputes. Clients can present their complaints to the Financial Commision at any time.

In case a resolution cannot be found, the Financial Commission offers a compensation fund of up to 20,000 USD.

How can I get my trading report?

To generate a trading report from your MT4/MT5 account please log in to the trading platform and right-click on the “Account history”, set the time period and click on “Save report”.

To receive a trading report for cTrader platform, please contact our support team at support@axiory.com

Do you have slippage?

Axiory aims to provide clients with the best platform bridging pricing available and to get all orders filled at the requested rate. However, there are times when, due to an increase in volatility or volume, orders may be subject to slippage. This most commonly occurs during fundamental news events.

The volatility in the market may create conditions where orders are difficult to execute, since the price might be many pips away due to the extreme market movement. Although the trader is looking to execute at a certain price, the market may have moved significantly and the order filled at the next best price or the fairest market value. Similarly, increased volume may also result in slippage if sufficient liquidity does not exist to execute all trades at the requested rate.

More information about trading execution risks can be found here:
https://www.axiory.com/assets/doc/Trading_Execution_Risks.pdf

What is leverage?

Leverage allows you to open bigger trading positions as this functionality multiplies your balance. Please note that while leverage does allow you to make larger profits, it can also incur more risk of larger losses.

What does “multiple close by” mean in MT4 and MT5?

This functionally allows you to close multiple opposite positions of the same trading instrument at the same time.

What does “close by” mean in MT4 and MT5?

This functionality allows you to close 2 opposite positions of the same trading instrument at the same time, using only one spread.

What is take profit?

Take profit is an order to close an already opened position at a price that is more profitable than at the time the order has been placed. Once this price limit is reached, your order will be closed.

What is stop loss?

Stop loss is an order to close an already opened position at a price that is less profitable in order to limit the possible loss. Once this price limit is reached, your order will be closed.

Can I change my account type?

It’s not possible to change the account type of an already existing account. If you require a different account type, please log in to the myAxiory Client zone and open an additional trading account.

How does Negative Balance Protection work?

Negative balance protection is one of our risk management features which serves as a precautionary measure preventing our clients from losing more money than they deposited. Should clients’ trades result in negative balance, it is then reset to 0.

Do you allow hedging?

Yes, we do allow hedging.

Can I trade news?

Yes, you are eligible to trade news.

What is the maximum leverage you offer?

Maximum leverage we offer is 1:2000 on our MAX account type.

Can I have multiple trading accounts?

Yes, you can have multiple different trading accounts within your client profile.

Does my Demo account expire?

In case your DEMO account is inactive for 90 days, your DEMO account will expire and will be removed from your account.

Do you offer Islamic / swap-free accounts?

Yes, we do offer islamic/swap-free accounts. To request this type of an account, please contact your dedicated account manager or our support team on support@axiory.com

Do you offer cent accounts?

No, we do not offer cent accounts.

Do you provide accounts with fixed spreads?

No, all of our accounts are using Floating Spreads to reflect the current situation on the market.

What trading platforms do you offer?

At the moment we offer 3 platforms, MetaTrader 4, MetaTrader 5 and cTrader

How does the withdrawal process work with the authentication on?

Just proceed with your withdrawal request as usual. Once you input the amount you would like to withdraw from your trading account and hit the confirmation button, you will see a window instructing you what to do next.

You should receive an Axiory Withdrawal Request Confirmation email. To complete the submission of your withdrawal request, open the email and if everything checks out, finalize your request by clicking 'Confirm Withdrawal'. Your request will be submitted and processed by us within one business day as usual.

How do I activate 2FA for withdrawals?

In MyAxiory, this function is disabled by default. To enable it, navigate to ‘Profile and Settings’, set ‘Withdrawal authentication via email’ to ‘Activated’ and save the change:

That’s it, the function is now active!

What is 2-factor withdrawal authentication and how does it work?

We take the safety of your funds just as seriously as you do. That’s why Axiory offers an extra security feature designed to make sure you are the only one who can access your money and that’s the 2-Factor Withdrawal Authentication. When turned on, each withdrawal request you make has to be confirmed by clicking a button in a verification mail sent specifically for this purpose. Unless confirmed, the request will not be submitted and your money will remain in your trading account.

I have deposited but the funds are still not credited to my account, why?

Most probably there was an issue with verifying the sender of these funds. Once we have reviewed this situation we will contact you via email to inform you of the situation and any possible further steps to take.

What happens if I make a deposit in a currency other than USD?

All transactions will be converted to the base currency of your account based on the actual spot exchange rate in our bank for that day.

How can I request withdrawal?

To request a Withdrawal you will need to head to our MyAxiory Client zone (https://my.axiory.com) and once you have logged in, click on the WITHDRAWAL button.

Afterwards you will be able to pick the payment option. All the instructions will be presented to you.

Once you have finished the request, our team will be notified and process your request. In case we will not be able to do so or we will require any further information, we will contact you via email.

If you need any assistance processing this request, feel free to contact us at support@axiory.com or via our Live Chat.

How can I deposit?

To make a deposit with Axiory, you’ll need to be verified at least on the LIGHT verification level. To deposit you will need to head to our MyAxiory client zone (https://my.axiory.com) and once you have logged in, click on the DEPOSIT button.

Afterwards you will be able to pick the payment option. All the instructions will be presented to you.

If you need any assistance during the process, feel free to contact us at support@axiory.com or via our Live Chat.

How can I update my documents?

You can upload the requested document through your MyAxiory: https://my.axiory.com/, or you can alternatively send them to support@axiory.com

Will I be notified about changes to my leverage settings?

Yes, we will notify you via email if there are any changes to your leverage settings due to this update. It's important to monitor your email for communications regarding these adjustments.

Will I ever need to provide my documents again?

Yes, Axiory is entitled to request new documentation at any time (for example if your ID expires).

Why do I need to provide these documents?

As per our AML/KYC policy and legal framework we are required to receive this documentation for all of our clients who want to trade with our company.

What supporting documents do I need to provide?

During the verification process you will be required to provide: Proof of identity, Proof of Residence and a Selfie (Photo of yourself).

Do you accept US Clients?

No, we do not accept clients who are US citizens and residents

My country of residence is not eligible to open an account, what can I do?

Unfortunately in this case, and due to our Client’s Domicile Policy, you wouldn't be able to open an account with Axiory

I want to register a Company account, what should I do?

Please head to https://www.axiory.com/register/corporate to register as a corporate client.

During the registration process you will be required to provide us with the following documents:
- Certificate of Incorporation
- Memorandum / Articles of Association
- Certificate of Registered Office
- Certificate of Registered Shareholders
- Certificate of Directors
- Resolution of the Board of Directors for opening the account
- Proof of Identity for all directors, shareholders (above 5%) and beneficial owners
- Proof of Residence for all directors, shareholders (above 5%) and beneficial owners

Can I register a joint account?

No, it is not possible to register a joint account.

How long does it take to register and start trading?

With our Smart Onboarding system, you can create your trading account and start trading in less than 1 minute.

How do I register with Axiory?

You can register for an Axiory trading account by filling out our registration form which is available at https://my.axiory.com/register

Are there any deposit fees when funding my Axiory account?

As part of a limited-time promotion* celebrating the launch of our newest features, Axiory has eliminated all deposit fees. This means every amount you deposit goes directly into your trading account without incurring extra costs.

*Please note that while Axiory does not charge deposit fees, banks may apply their own fees for international wire transfers, which are beyond our control.

*This offer is valid until November 30, 2024.

Are there any asset classes excluded from the Zero spread account?

Yes, the Zero account is exclusively for forex trading. It does not cover indices, CFD stocks, or metals, including XAUUSD, allowing you to focus solely on forex pairs.

Are there any conditions for zero spreads?

While we aim to provide zero spreads for the majority of the day, it’s important to understand that achieving zero spreads 100% of the time is not always feasible. We have collaborated with our liquidity provider to create conditions that target zero spreads for about 90% of the trading day. However, during certain market events, like major economic news or high volatility, spreads may naturally widen.

Most ticks will display zero spreads, but there may be instances where you see spreads of 1 or 2. Additionally, no liquidity adjustments occur during the rollover period from 23:00 to 01:00 server time. Although we strive to maintain zero spreads as much as possible, we cannot guarantee this under all market conditions.

How does Axiory achieve such fast execution times?

Axiory leverages advanced infrastructure and a cross-connected private network that is directly linked to local liquidity providers located in Equinix LD4 and TY3 data centers. This strategic connection allows us to significantly reduce latency, resulting in lightning-fast execution speeds. By minimizing delays, we enable traders to execute their strategies with precision, which is essential for capitalizing on market opportunities.

How fast is trade execution with Axiory’s upgraded infrastructure?

At Axiory, we have achieved latency levels between 0.0003 and 0.0007 seconds through our cutting-edge infrastructure (measured between Axiory and our liquidity provider’s servers). Since the network delay is greatly reduced, this significantly enhances your trading experience by allowing for near-instantaneous trade execution, which is critical in fast-paced markets. With an average execution time of just 29 milliseconds*—an improvement of 530% from the previous average of 160 milliseconds—you gain a competitive edge by being able to react to market changes more swiftly than ever.

*29 ms execution speed applies to Forex and metals only.

Can I open a demo account with the Zero account?

Yes, you can open a demo account with the Zero account. This allows you to practice trading with zero spreads in a risk-free environment before transitioning to live trading.

How does the Zero account benefit my trading?

This account type features tighter bid-ask spreads, optimizing trading costs. The zero spreads allow you to enter and exit trades with improved pricing, enhancing your overall trading efficiency. Additionally, with the Zero stop-out, you get a larger margin buffer for greater flexibility, enabling you to manage trades confidently without the concern of early closures.

How quickly can I open a trading account with Axiory?

Opening an account with Axiory is a quick and streamlined process. Thanks to our Smart Onboarding System, you can register and start trading in less than one minute. This innovative system incorporates advanced logic and automation, eliminating unnecessary steps and allowing you to focus on what matters most—trading. Once registered, you can quickly fund your account and start taking advantage of our trading conditions.

What are zero spreads, and how do they impact my trading?

Zero spreads indicate that there is no difference between the buying and selling prices for certain trading instruments. Axiory's Zero account offers zero spreads on over 90% of the day for popular FX instruments. This feature optimizes your trading costs and allows for tighter pricing, enabling you to enter and exit trades with greater efficiency. It is essential to note that spreads may widen during significant market events or news releases, reflecting typical market behavior. Axiory strives to maintain these zero spreads as consistently as possible.

What currency pairs are eligible for zero spreads?

Zero spreads apply to selected major FX pairs. Please review this detailed table, listing the specific pairs that qualify for zero spreads, helping you plan your trading strategies accordingly.

What is the Zero trading account?

The Zero trading account is designed to offer zero spreads on selected FX pairs for over 90% of the trading day. Our dedicated efforts at Axiory, combined with our exclusive partnership with a local liquidity provider, enable us to actively adjust prices to achieve zero spreads and provide the best trading conditions for our clients. With tighter bid-ask gaps, you can achieve more precise trade execution.

What is a "zero stop-out level," and how does it work?

A zero stop-out level means that you benefit from a larger margin buffer, providing greater flexibility in managing your trades. This feature allows you to maintain positions longer without the worry of being forced out of the market prematurely. It gives you the confidence to adjust your trading strategy as needed, particularly in volatile market conditions. This advantage is available for our Max and Zero accounts, enhancing your trading control and decision-making capabilities.

What is slippage, and how does Axiory handle it?

Slippage occurs when an order is executed at a different price than intended, usually due to market volatility. Axiory has implemented advanced technological solutions that minimize slippage, allowing for zero or positive slippage on about 70% of all trades. This means that the majority of your trades will be executed at your intended price or even better, leading to smoother and more predictable trading outcomes. This level of reliability enhances your overall trading experience and helps in managing trading costs more effectively.

What leverage options are available with the Zero trading account?

You can use leverage up to 1:1000 with the Zero account. This leverage tier is the same as those available for our Nano, Standard, and Tera accounts, giving you flexibility in managing your trades.

Which trading platforms support the Zero Spread Account?

You can use the Zero account on MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader. This flexibility allows you to trade on the platform that best fits your trading style.

Will my account operations be limited with the Zero account?

No, the Zero trading account allows all standard operations, including account openings, deposits, withdrawals, leverage adjustments, and ITFs, just like other account types.